FAQ

Have a question? You'll probably find the answer below. If not, just send me an email and I'll be happy to help.

Are the characters really hand-designed?+
I build and customize every character myself, by hand, from your photos. No AI, no filters, no auto-generation.
Can I see my character before it's printed?+
Yes! If you'd like, I'll send you a preview of your character before your order is printed so you can request any changes. Or, if you'd rather keep it a surprise, that's completely up to you.
What photos should I upload?+
Clear, well-lit photos work best. You can also upload extra reference photos if you'd like me to match hairstyles, clothing, accessories, or other details more accurately.
Can I request changes before my gift is printed?+
Absolutely! If you choose to receive a preview before printing, you can request changes until you're happy with your character.
How does the ordering process work?+
1. Upload your photos or describe your character.

2. I hand-design your pixel artwork.

3. If you choose, I'll send you a preview so you can request changes.

4. Once approved, your gift is professionally printed and shipped.
How long does my order take?+
Your character is typically completed within 3 to 7 business days. Once it's approved, your order is professionally printed and shipped.
Can you include pets?+
Not just yet, but they're coming soon!
Can I order more than one product with the same design?+
Absolutely! Complete the customization form for one product, then either submit another form for additional products or email me with your request. I'll use the same character design across all your products.
Do you ship internationally?+
Not yet. At the moment, I only ship within the United States, but I hope to offer international shipping in the future.
What if I'm not happy with my order?+
No problem! Free remake or refund for defects, print errors, damage, or a design not matching the approved proof. No refunds for change of mind.

Need help with a custom order?

Questions about photos, shipping, or a special request? We'd love to help.